Cancellation Policy

Course Booking & Attendance Policy Bookings & Cancellations Group classes have limited places. Booking reserves a place for your dog, which may mean turning away other customers. Cancel 10 days or more before the course starts for a full refund. If you cancel with less than 10 days' notice, a reasonable cancellation charge may apply, reflecting Woofies' actual loss, including lost profit and costs incurred, less costs saved and income recovered by filling the place. Any remaining balance will be refunded. Statutory cancellation rights are unaffected. Missed Sessions – Clients Missed sessions cannot normally be rearranged or refunded. Homework and online training videos will be provided so you can keep up. Missed Sessions – Woofies If Woofies cancels a session, an alternative date will be arranged. Weather & Unforeseen Circumstances Classes may be postponed in extreme weather or circumstances beyond our control. We will give as much notice as possible. If a class session cannot go ahead, you will be offered an alternative date to cover the postponed class. Suitability for Group Classes If a dog is unsuitable for group training, Woofies may offer a refund for unused sessions or suitable 1-to-1 training of equivalent value, subject to statutory rights. Behaviour & Safety Woofies may remove a dog from a session if its behaviour poses a safety risk to people or dogs. Suitable alternative training options will be discussed. Responsibility & Supervision Dogs remain under their owners'/handlers' supervision and control, on or off lead. Children must be closely supervised by a responsible adult. Please follow all trainer instructions and disclose relevant behavioural or health concerns before attending. Liability Owners/handlers are responsible for taking reasonable care of their dogs, children and belongings. Woofies is not responsible for loss or damage except where liability arises from its negligence, breach of contract or other legal obligation. Nothing excludes or limits liability where doing so would be unlawful. By booking, you agree to these terms, subject to your statutory rights.

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